On-site Support & Service

At UKFast we're passionate about customer service and IT support. Our dedication is second to none and we know that colocating infrastructure is more than just the physical data centre environment. You need a highly-qualified team behind you to deliver hassle-free support 24/7/365, should you require it.

Our Award-Winning Support

  • 24/7/365 on-site technicians
  • Remote hands
  • Migration Services
  • Rack Set-up/Cabling
  • Design

Technical Support Advantages

With an outsourced operation, your business avoids problems such as deploying human resources. At UKFast, our customers can expect the highest levels of dedicated service from a team of highly trained and experienced systems engineers, on-site in the UK24/7.

We have Microsoft, Windows, Dell, HP, NetApp, Cisco and Red Hat technical engineers on-site at our data centres 24/7/365.

We provide 15 minutes remote hand per rack per month including as standard.

Explore all the benefits of colocation to help improve your business needs. With UKFast, we've built the data centre and instructure you need, so you don't have to.

Bespoke support packages are also available for more complex levels of assistance or for your specific support requirements - speak to one of our advisors today to learn how you can customise your solution to meet your business needs.

The number of companies benefitting from our services continues to grow rapidly - and our retention rates speak for themselves.

However, you don't have to just take our word for it:

96% of UKFast customers rate their customer satisfaction as good or very good

UKFast customer satisfaction is double the industry average

Read what our customers have to say about their experience with UKFast.

We choose our business partners carefully, and UKFast's emphasis on customer service and proactive support proved vital when unveiling Necker Nymph.
Virgin
The technical support at UKFast is second to none. I've been nothing but impressed since the initial tender process.
NHS
We were impressed with the UKFast private cloud solution, the technical team understood our needs completely and the process was expertly managed by our account manager."
Kellogg's
The "three rings" phone policy means we're not left waiting to speak to someone, and the team there understands that we don't have the same technical knowledge as them. They explain things clearly without technical jargon; it makes a huge difference to us.
Quiddi

For more information, speak to a member of our Data Centre team today:
Call 0208 045 4945 or Request more information >

 

Learn more about how UKFast can help your business
For more information on server solutions please call us on 0208 045 4945
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